{"id":5764,"date":"2023-01-30T10:07:30","date_gmt":"2023-01-30T08:07:30","guid":{"rendered":"https:\/\/tsubacheck.com\/faqs-app\/"},"modified":"2024-06-19T13:36:43","modified_gmt":"2024-06-19T11:36:43","slug":"faqs-app","status":"publish","type":"page","link":"https:\/\/tsubacheck.com\/en\/faqs-app\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our team of experts has compiled the most common questions users have about Tsubacheck<\/strong>, and we have answered them clearly and concisely. Here you will find all the information you need in one place, without having to search multiple sources. Plus, our site is constantly updated to include the latest questions. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Registration and accounts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I register?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
At Tsubacheck Honor<\/strong>, we offer two types of profiles: Lite and Premium. If you want to sign up as a Lite user, simply register in the app with your name and email address. Within a few minutes, you will receive an email with your login details to start using our features immediately. <\/div>\n
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But if you want to enjoy all the functionalities we offer, including having a dedicated consultant, you will need to register as a Premium user. To do so, please contact us and a personal consultant will contact you as soon as possible to explain the details of the process and accompany you during the onboarding and KYC process. <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the difference between the Lite version and the Premium version?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Lite version is free, fully unattended, basic support via email. Logs and user activity are not verified, nor certified. In addition, logs are stored only on the device, without backup. <\/div>\n
The Premium version is paid, with dedicated support with a personal advisor from the moment of registration. Logs and user activity are verified and certified. It also has other services such as backups, periodic reports and personalised reports. <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I switch from the Lite version to the Premium version?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, if you are a Lite user, just contact us and a personal advisor will contact you to inform and guide you through the registration process. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens to my Lite records when I upgrade to Premium?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Registrations made with the Lite version are lost when switching to the Premium version, these registrations are different as they are not verified or certified and cannot be used as proof of certified registration. In addition, the login changes. <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I switch from the Premium version to the Lite version?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Yes, we advise you to consult your advisor. The change of version type may result in the loss of information as the records of the Premium version are different from the records of the Lite version. In addition, the login changes. <\/div>\n
By upgrading to the Premium version your device will be associated with your Premium account.<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I activate my account?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
For the Lite version, you will receive an email with your login details when you create your account.<\/div>\n
For the Premium version, your personal advisor will provide you with login details that include 12 seed words to secure and encrypt your data.<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the 12 word seeds?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
The 12 seed words are the key to access all your information. They are generated at the moment of creating the user, the advisor gives them to you at that moment and from then on you are the only one responsible for keeping them and not losing them. <\/div>\n
The 12 words are not stored in any database in a readable form and cannot be retrieved. They are stored irreversibly encrypted on the device and are used as a key. But we never have access to them directly, we only have access to them in their encrypted form, which is not reversible. <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change my device?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Yes, but be aware that as the data is stored locally, switching devices may result in the loss of information if a backup plan is not in place.<\/div>\n
For the Lite version, the change of device will result in the total loss of information about the records.<\/div>\n
For the Premium version, if you have activated the backup when you change device, the data can be recovered and uploaded to the new device.<\/div>\n
For the Premium version, you will need the 12 seed words and contact your consultant to register and validate the new device.<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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They cannot be recovered. The loss of the 12 words will prevent you from recovering your account if you change device. The data related to that account will be unrecoverable as you need the 12 seed words to decrypt it. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t